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Terms of service

Last updated 22 September 2026 Operated by to be confirmed Governing law: England and Wales

The contract between your company and HFS Central: trial, plans and fees, your duties as the employer, our duties as the platform, liability and termination.

1. The agreement

These terms are a contract between the company that registers an account ("you", "the company") and to be confirmed, the operator of HFS Central ("we", "us"). By registering, or by using an account someone at your company created, you accept them on the company's behalf. If you do not have authority to bind the company, do not register.

The privacy policy and the data processing addendum form part of this agreement. If they conflict, the DPA wins on personal data and these terms win on everything else.

2. What HFS Central does

HFS Central is a web application that lets a company keep a register of its people, assign them health, safety and compliance training modules, record their completions and export those records. We host it, keep it running, add modules over time and support you by email.

What it is not. HFS Central is not legal advice, a risk assessment, a competent person or a substitute for practical training where the law requires it. Completing a module shows that a person has received awareness training on that topic. Whether your workplace is compliant depends on far more than that, and remains your responsibility as the employer.

3. Your account and people

  • The person who registers becomes the owner. Owners control billing, add and remove people, and may delete the company.
  • You may add admins and employees. Each person has their own sign-in. Sharing sign-ins is a breach of these terms.
  • You are responsible for everything done under your company's sign-ins and for keeping your people's details accurate.
  • You must tell us promptly at [email protected] if you believe a sign-in has been compromised.

4. Free trial

New companies get 14 days of the full product free. No payment details are needed. When the trial ends without a plan, the account becomes read-only: nothing is deleted, nothing is charged, and you can pick a plan at any time to carry on. We may change the length of the trial for new sign-ups, but not for a trial already running.

5. Plans, fees and payment

  • Plans are priced monthly by the number of people in the company account, as shown on the pricing page at the time you subscribe. Prices exclude VAT.
  • Payment is taken in advance each month by card through Stripe. You authorise us to charge the card on file for each renewal and for any prorated plan change.
  • Moving up a plan takes effect immediately and is prorated. Moving down takes effect immediately and the credit is applied to your next invoice.
  • If a payment fails we will retry and email the owner. While a payment is outstanding the account is read-only. If it stays unpaid for 30 days we may cancel the subscription.
  • We may change prices with 30 days' notice by email to the owner. The new price applies from your next renewal after the notice period. You may cancel before then.

6. Term and cancellation

The subscription renews monthly until cancelled. You can cancel at any time from the billing portal; the plan stays active until the end of the period you have paid for and no further charge is made. We do not refund partial months except where the law requires it or we have failed to provide the service.

After cancellation the account is read-only for 90 days so you can export your records, then it is deleted. You can ask us to delete it sooner.

7. Your responsibilities

  • Use HFS Central only for your own company's workforce and only for lawful purposes.
  • Have a lawful basis for the personal data you enter about your people, and tell them you are using the platform.
  • Do not attempt to access another company's data, probe or overload the service, or reverse engineer it.
  • Do not enter special category data, such as health information, in free-text fields.
  • Keep your own copy of anything you rely on. Exports are available at all times while the account is open.

8. Training content

Modules are written in good faith to reflect UK health and safety guidance at the time of writing. We review and update them, but guidance changes and we cannot promise a module is current on any given day. Modules are general awareness training; they do not cover the specific hazards of your workplace, which your own risk assessments and instruction must address. Where the law requires practical, assessed or accredited training for a task, a HFS Central module does not replace it.

9. Your data and ours

The records you keep on HFS Central belong to your company. We process them only to provide the service, under the DPA. We may use aggregated, anonymised statistics (for example, average completion rates across all customers) to improve the product and describe it publicly; nothing in those statistics can identify your company or your people.

10. Intellectual property

The platform, its design, its code and the training modules are ours or our licensors'. You get a non-exclusive, non-transferable right to use them through the service for as long as you subscribe. You may not copy module content outside the platform except for your own internal reference. Your company name and the records you create remain yours.

11. Suspension and termination

We may suspend an account without notice if we reasonably believe it is being used in breach of these terms, is a security risk, or has an unpaid balance beyond the periods in section 5. We will tell the owner why and how to resolve it. We may terminate this agreement on 30 days' notice for any reason, refunding any prepaid period after the termination date. You may terminate at any time by cancelling under section 6.

12. Availability and support

We aim for the service to be available at all times but do not guarantee it. We schedule maintenance outside UK working hours where we can and tell owners about anything likely to be noticed. Support is by email at [email protected], Monday to Friday, 9am to 5pm UK time, and we aim to reply within one working day.

13. Warranties

We warrant that we will provide the service with reasonable skill and care. Beyond that, the service is provided as is. We do not warrant that it will meet any particular regulatory requirement, that it will be uninterrupted or error-free, or that its content is complete for your workplace.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profit, business, goodwill or data, for regulatory fines or enforcement action against your company, or for any indirect or consequential loss. Our total liability to you in any twelve-month period is limited to the fees you paid us in that period.

You are responsible for health and safety in your workplace. Using HFS Central does not transfer any part of that duty to us.

15. General

  • We may update these terms. Material changes are emailed to owners 30 days before they take effect; continuing to use the service after that is acceptance.
  • Neither party is liable for delay caused by events outside its reasonable control.
  • You may not assign this agreement without our consent. We may assign it to a successor of the business.
  • If any clause is unenforceable the rest stands.
  • This agreement is governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.